Challenger bank evolves operating model for independence

A challenger bank had evolved from being a lender to now primarily offering managed current accounts for a fixed monthly fee. This was an innovative product to the UK market, but was based on legacy RBS technology. The core banking platform had to be replaced, a project of critical importance, and as part of this the operating model required a review and renewal. The engagement was to achieve this and complement the technical migration planning.

what we achieved and outcomes

Challenger bank evolves operating model for independence


· Defined strategy using trusted framework and based on needs of rapid evolution
· Planned migration, training and engagement for employees
· Defined new organisation structure suitable to eliminate manual processing and legacy roles


· 15% reduction in back office functions
· Organisation redesigned for simpler customer journey
· £2m additional efficiencies identified

Cost Reduction




revenue gain


Our View

The quick and efficient guidance on operating model best practice helped make the core banking platform migration a success

Vectris client team

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