Blog
The capability-technology-data triangle: why most organisations get the sequence wrong
Technology investment in most organisations follows a familiar pattern. A business case is built around a platform, a system, or a digital initiative. The investment is approved, often at significant scale. Implementation begins. And somewhere during delivery, the...
Decision rights: the operating model element that most organisations get wrong
Most organisations can describe their governance structure with reasonable confidence. There are boards, committees, terms of reference, and escalation paths. The architecture exists. What is often absent is clarity about how decisions actually get made, and by whom....
From strategy to operating model: closing the gap that costs millions
The risk in transformation is rarely whether the strategy is right. It is whether the design will survive implementation. Most organisations invest considerable effort in strategy. The analysis is thorough, the logic is sound, the ambition is clear. Yet a significant...
The value operating system: why capability-led design matters
Most operating model work starts in the wrong place. The typical approach, restructure the organisation, map the processes, select the technology, feels logical and productive. It creates visible activity and tangible outputs. It also tends to produce designs that...