Operating model problems are not unique to any sector, but they tend to manifest differently depending on the industry context. The underlying causes are often the same: unclear decision rights, accumulated complexity, misalignment between strategy and operational...

There are situations where a full operating model assessment is neither practical nor necessary. A PE operating partner conducting due diligence on a potential acquisition. A new COO in their first month trying to understand what they have inherited. A board member...

Every organisation accumulates complexity. Processes that were introduced for a specific reason and never retired. Roles that were created during a reorganisation three cycles ago and still exist. Technology that was meant to be temporary and became permanent....